Vala's ("we," "our," or "us") respects your privacy. This Privacy Policy explains how our mobile
application collects, uses, stores, and protects your information when you use the app.
By using the app, you agree to the collection and use of information in accordance with this Privacy
Policy.
1. Information We Collect
a. Personal Information
- Name
- Mobile number
- Email address
- Company name
- Billing address
- Shipping address
- Contact person details
b. Account and Login Information
- Login credentials provided by you
- Authentication/session token
- Firebase authentication details, if phone verification is used
c. Business and Transaction Information
- Order details
- Dispatch details
- Packing details
- Customer records
- Goods return information
- Payment details entered in the app
- Cheque-related information, including cheque number, bank name, cheque date, and uploaded cheque
image if submitted
d. Device and Technical Information
- App usage and crash logs
- Device notification token (such as Firebase Cloud Messaging token)
- Basic technical diagnostics used to improve app stability and performance
e. Files, Images, and Camera Data
- Images or files uploaded by you for dispatch, goods return, payment proof, or related business
processes
- Camera access only when you choose to capture an image within the app
2. How We Use Your Information
We use the collected information to:
- Provide and operate app features
- Authenticate users and maintain secure sessions
- Process orders, dispatches, packing, returns, and payments
- Send important service-related notifications
- Improve app performance, reliability, and security
- Diagnose technical issues and fix crashes
- Maintain internal business records and reporting
3. Permissions We Use
Our app may request access to:
- Camera: to capture cheque images or other business-related images when you choose
to
do so
- Notifications: to send updates, alerts, or important operational messages
- Internet/Network Access: to connect with our servers and deliver app services
We do not access these permissions for unrelated purposes.
4. Data Sharing
We do not sell your personal information.
We may share data only in the following cases:
- With our internal business systems and authorized service providers that help operate the app
- With Firebase services, such as Firebase Cloud Messaging, Firebase Authentication, and Firebase
Crashlytics, for notifications, authentication, and crash reporting
- When required by law, regulation, legal process, or government request
- To protect our legal rights, users, systems, or services
5. Data Storage and Security
We take reasonable technical and organizational measures to protect your information from unauthorized
access, misuse, alteration, or disclosure. However, no method of transmission over the internet or
electronic storage is completely secure, and we cannot guarantee absolute security.
Some data may be stored locally on your device to keep you signed in and improve app functionality.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide app services
- Maintain business and legal records
- Resolve disputes
- Enforce our agreements
When data is no longer required, we will delete or securely manage it in accordance with applicable
requirements.
7. Children's Privacy
This app is not intended for children under the age of 13. We do not knowingly collect personal
information from children. If we become aware that a child has provided personal information, we will
take appropriate steps to delete it.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to request access to, correction
of, or deletion of your personal information. You may also contact us if you want to update your account
details or have questions about how your data is handled.
9. Third-Party Services
The app may use third-party services such as:
- Firebase Authentication
- Firebase Cloud Messaging
- Firebase Crashlytics
These services may process information in accordance with their own privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an
updated effective date. Continued use of the app after changes means you accept the updated Privacy
Policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us: